FAQ

How do I start an order?

Contact us through email, phone or through this website.

Already have an idea of what you are looking for?  Some things to think about are:

  • Am I interested in promo merch, embroidery or screen printing?
  • How many pieces of clothing will I be wanting?
  • What sort of product am I interested in?
  • Do I have a logo or artwork? 
  • When is my deadline?

I have artwork, what format should I send in?

Vector based artwork is always recommended. 
Please submit all AI, CRD or EPS file with the fonts outlined/converted to curves, and that extraneous objects,      stray points, empty text paths and unused or non-printing      layers are removed before submitting your file. 

Can you make me a logo?

We don’t do design work at Smokescreen, but offer an online designer program for FREE!

Do you make everything in house?

Our 5000+ sqft shop we do all the embroidery and screen printing for your order.  This allows us to match colours, troubleshoot and make sure your order is 100% awesome.

I can’t find what I want.  Can you help me?

Yes! Let us know your idea and we can work with you to make it happen.  We work with every customer to find that unique product or work within your budget to get quality and great looking clothing, promotional goods, merchandise and more.

  Contact Us

Address

Unit 9 – 3167 Tatlow Rd
Smithers BC V0J2N0

Phone

1.888.244.8222

(250) 847-3799

Showroom Hours

Monday – Friday
8:30 am – 5pm

Contact Us

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